Empathy = clarity
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If you’ve been here for any length of time, you know I’m nuts for visual organizers. This is one of my favorites—an empathy map. You can use this simple four quadrant organizer to develop a deeper understanding of a person’s motivations, for yourself, your characters, or your audience. First, write a name in the center. Then add what they say, as a quote. Then what they are thinking. Then what action they take. And finally, how they feel at that moment using your feelings words. Breaking down and organizing feedback in this way can bring clarity for solutions. Try it on yourself or someone else and let me know what you discover in the comments!
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